Belmont Hotel Manila is pleased to share its recent participation in Department of Tourism’s (DOT) Filipino Brand of Service Excellence (FBSE) Training. This DOT-initiated program is designed to promote service excellence in all tourism related establishments and equip participants with uniquely top notch Filipino customer service standards. DOT is aiming to achieve a total of 100,000 well- trained individuals. Belmont Hotel Manila together with its sister hotels under the Megaworld Hotels and Resorts brand simultaneously executed the training.
Spearheading the day’s agenda was DOT Trainer, Gil Tesoro Regondola, who accomplished a highly engaging and insightful module. A notable lesson in the session was the 7 Ms of Filipino values. These 7 Ms were gathered by researchers through random interviews on what people think are the top Filipino traits and values. Belmont Hotel Manila’s Rooms Controller Rence Orendain expressed his appreciation for the program ‘I left the training feeling energized and inspired to serve our guests better. This training has reminded me that the very Filipino values that were taught to me by my parents are the very same values that make Filipinos the most hospitable in the world.’
Participants also participated in activities which included role playing and quizzes. Reservations Manager Angel Toribio likewise shared her positive feelings towards the program ‘I am thankful that I was able to attend a DOT training. This once again shows their utmost support towards the much needed boost that the travel and tourism industry needs. The people are very much essential to the growth of the economy and this training proved to be very helpful.’
Present to give attendees further insight on this initiative was none other than DOT-NCR Regional Director Sharlene Batin who delivered an inspiring closing message. ‘The Filipino Brand of Excellence of Service is an international standard that you can be proud of. It is not just endemic to the Philippines but something that other countries can emulate. The Filipino brand of service is us. It’s the Filipinos.”
Belmont Hotel Manila is proudly a Filipino hotel brand and is headed by General Manager Socrates Alvaro—‘ Belmont Hotel Manila and the whole Megaworld Hotels & Resorts is deeply committed in promoting the excellence of Filipino. We are definitely one with DOT in raising the bar in tourism service. We look forward to more collaborations that will be beneficial to all.’
To know more about Belmont Hotel Manila, please visit www.belmonthotelmanila.com.
