Manila, Philippines — A recent survey conducted by Tangere reveals significant insights into the awareness, usage, and sentiments of Persons with Disabilities (PWDs) regarding their PWD ID discounts at restaurants. The study, conducted from February 14-19, 2025, surveyed 100 respondents across various age groups and locations, shedding light on the experiences and challenges faced by PWD ID holders.
The survey provides a comprehensive look into how PWDs navigate the benefits afforded to them through their PWD IDs, particularly in dining establishments. With a majority of respondents actively using their discounts, the findings highlight both positive experiences and areas where improvements are needed. This timely study underscores the necessity for ongoing collaboration between the government and private sector to enhance accessibility and ease of use for PWDs nationwide.
Key Findings:
- High PWD ID Ownership and Recent Acquisition:
- 76% of respondents hold a PWD ID.
- 85% of these PWD ID holders have had their IDs for three years or less, while a smaller portion has held their IDs for over a decade.
- Ease of PWD ID Application Process:
- 77% of respondents found the application process straightforward.
- However, 1 in 5 respondents encountered difficulties during the application.
- Popular Channels for PWD ID Applications:
- Most respondents applied through the Persons with Disability Affairs Office (PDAO), the National Council on Disability Affairs (NCDA), or the Department of Social Welfare and Development (DSWD).
- Wide Usage of PWD Discounts:
- 96% of PWD ID holders have used their discounts at restaurants.
- The majority also avail of their benefits for public transportation, medical and dental services, and purchases at drugstores.
- Positive Dining Experience with PWD Discounts:
- 89% of respondents reported a positive experience when using their PWD ID at casual dining, family-style restaurants, and bistros.
- Despite this, 7% mentioned experiencing some challenges while availing of discounts.
- Awareness of PWD ID Benefits:
- Respondents are well-informed about the broad range of benefits, including discounts for entertainment, domestic travel, and access to various establishments.
- Views on PWD Discount Subsidies:
- Opinions on who should shoulder the PWD discount costs are divided.
- Approximately half of the respondents believe the subsidy should be shared between the government and private businesses.
- 97% agree that there should be discussions between the government and private sectors regarding PWD discount policies.
The study highlights the need for ongoing dialogue between the government and private businesses to ensure that PWDs continue to receive equitable access to the benefits afforded by their PWD IDs. As awareness grows and policies improve, it is crucial to streamline processes and remove barriers to access.
RestoPH Statement on PWD Survey
“We at RestoPH appreciate the valuable insights from Tangere’s survey on PWD experiences, which highlight the importance of accessibility and inclusivity in our industry. The strong support—97%—for government and private sector collaboration on PWD discount policies reinforces our commitment to working together to ensure Persons with Disabilities receive the support and experience they deserve.
While 89% of PWDs reported a positive experience in restaurants, we recognize that there is still much work to be done. Our goal is to make dining truly inclusive for everyone, ensuring that all guests, regardless of ability, feel welcome and valued. We remain committed to improving accessibility, refining policies, and working closely with stakeholders to increase this percentage even further.
As an industry, we must continue striving for progress, finding solutions that uphold the rights of the PWD community while maintaining sustainable practices for businesses. RestoPH stands ready to lead the way in fostering an environment where inclusivity is not just a policy but a standard in every restaurant. Together, we can build a more accessible and equitable dining experience for all.”
— David Sison, Founder of Mama Lou’s Restaurant & President of The Restaurant Owners PH
Tangere is an award-winning technology application and innovation-driven market research and public opinion polling company that aims to capture Filipino sentiments. Tangere is a proud member of the Marketing and Opinion Research Society of the Philippines (MORES), Philippine Association of National Advertisers (PANA), and the Philippine Marketing Association (PMA).
For the topline report and analytics for this non-commissioned study, please email Tangere at [email protected].
